BICYCLE HIRE AGREEMENT & TERMS AND CONDITIONS

1. GENERAL TERMS

By hiring equipment from [EMU Holiday Hire] (the “Provider”), you ( THE “hirer”) agree to comply with the following Bicycle Hire Terms and Conditions. This agreement outlines your rights and responsibilities as a hirer. Hire and Rental have the same meaning.

  • All equipment is rented on a per Night basis (not by the hour or in 24-hour blocks)
  • By hiring equipment, you acknowledge that you have read, understood, and agreed to these terms.
  • The Provider reserves the right to refuse service to anyone who does not comply with the terms.

2. WHAT’S INCLUDED WITH YOUR HIRE

We provide the following items free of charge with bike and e-bike rentals .

  • Helmets (compulsory for all riders under Australian law)
  • Bike Locks
  • E-bike chargers

3. OPTION A: COLLECT & RETURN

  • Equipment can be picked up from our location: Warehouse 7 at 11B Venture Drive Noosaville
  • Opening hours: Monday – Sunday: between 9.30am and 10.30am (or by appointment)
  • Equipment must be returned to the same location during the same opening hours unless arranged otherwise.
  • Late returns will be charged $50 per item/per day

4. OPTION B: DELIVERY & PICKUP SERVICE

  • We deliver & Pick up directly to and from your accommodation.
  • $24 flat Delivery & Pick Up fee all Noosa

Delivery & Pick Up Times:

Your Choice of Between 10.30am and 12.30pm OR between 12 noon and 2pm

( we can arrange delivery and pick-up with your Resort or holiday/Airbnb Host)

Bikes not available for pick Up during selected designated time will be charged an additional $50 for a subsequent pick up.

5. RENTAL RATES

Standard Cruiser Bike Hires

1 - 3 Nights : $90 (in total)
4 - 5 nights: $145 ( in total)
6 - 7 Nights: $182 (in total)
8 - 10 Nights: $230 (in total)
11 - 14 Nights: $280 (in total)
15 - 21 Nights: $357 (in total)
22 - 31 Nights: $434 (in total)
Per Night Thereafter: $20

E-Bike Townie-Go Bike Hires

1 - 3 Nights : $165
4 - 5 nights: $250 (in total)
6 - 7 Nights: $315 (in total)
8 - 10 Nights: $400 (in total)
11 - 14 Nights: $490 (in total)
15 - 21 Nights: $630 (in total)
22 - 31 Nights: $775 (in total)
Per Night Thereafter: $30

6. AGE REQUIREMENTS

  • Minimum Age: 16 years
  • The hirer must ensure no prohibited persons use the equipment.

7. LIABILITY & ASSUMPTION OF RISK

You acknowledge that cycling and e-bike riding carry inherent risks, including personal injury or death.

The Provider is not liable for any injuries, damages, or losses that occur during equipment use.

By signing this agreement, you accept all risks and waive any claims against the Provider.

Riders must follow all Queensland road rules and ensure they are fit and capable of using the rented equipment.

8. DAMAGE, LOSS & RESPONSIBILITY

  • The hirer is responsible for all rented equipment during the hire period.
  • Equipment must be returned in the same condition as provided.
  • Damage, loss, or theft of equipment will result in charges up to the full replacement cost.
  • General wear and tear is acceptable, but major damage such as cracked frames, or lost accessories will be charged.
  • Any lost items (helmets, locks, chargers, etc.) will be charged at cost price.

9. EQUIPMENT FAULTS & REPAIRS

  • If an equipment fault occurs (e.g., flat tires, broken chains), we will assist where possible, but immediate assistance may not be available. Flat tires are not grounds for refunds.
  • Abandoning equipment due to faults (without contacting us) will be considered a loss, and full replacement charges will apply.

10. BOOKING CHANGES & CANCELLATION POLICY

  • Cancelled via email more than 24 hours before 9am of the booked date - FULL refund
  • Cancelled via email Less than 24 hours before 9am of the booked date - 50% refund
  • NO refund provided after collection or delivery has been completed

11. SAFETY REQUIREMENTS

  • Helmets must be worn at all times (as per Queensland law).
  • Bikes must not be ridden on the beach (cleaning fees apply).
  • Bikes must not be ridden at night without fitted lights.
  • Riders must follow all Queensland cycling laws and traffic regulations.

12. RESCUE & RECOVERY FEES

If we need to collect you or your equipment for reasons beyond our control (e.g., exhaustion, getting lost, flat battery), the following charges apply:

  • $30 per half hour (minimum 1-hour charge) for staff time and transport costs.
  • Any additional costs incurred due to rescue or collection.

13. LIABILITY WAIVER

By signing this agreement, you:

  • Accept full responsibility for the rented equipment.
  • Waive any right to sue the Provider for injury, damages, or losses sustained during equipment use.
  • Understand that participation in activities is voluntary and at your own risk.
  • Indemnify the Provider against claims, liabilities, or damages caused by your negligence.

14. PHOTO & MEDIA CONSENT

  • The Provider may take photographs for marketing purposes (social media, website, promotional material).
  • If you do not consent, please inform us in writing before your hire period begins.

15. GOVERNING LAW

  • This agreement is governed by Queensland, Australia law.
  • Any disputes must be resolved in Queensland courts.

Liability and Indemnification

1. Acknowledgment of Risks: The Renter acknowledges that the use of the rented equipment involves inherent risks, including but not limited to physical injury, property damage, or other unforeseen incidents. The Renter agrees to assume all such risks associated with the use of the equipment.

2. Release of Liability: In consideration of being permitted to rent and use the equipment provided by [Your Company Name], the Renter hereby releases, waives, discharges, and holds harmless [Your Company Name], its officers, employees, agents, and assigns from any and all liabilities, claims, actions, damages, or losses arising out of or related to the use of the rented equipment, even if caused by the negligence of [Your Company Name].

3. Indemnification: The Renter agrees to indemnify, defend, and hold harmless [Your Company Name] from any and all claims, losses, liabilities, damages, or expenses, including attorney’s fees, arising out of or related to the use of the rented equipment, including but not limited to any claims made by third parties.

4. Condition and Use of Equipment: The Renter certifies that they have inspected the equipment prior to use and that it is in good condition and suitable for their intended purpose. The Renter agrees to use the equipment only for its intended purpose and to return it in the same condition as received, normal wear and tear excepted.

5. Compliance with Laws: The Renter agrees to comply with all relevant laws, regulations, and safety standards pertaining to the use of the rented equipment.

6. Governing Law: This agreement shall be governed by and construed in accordance with the laws of the State of Queensland, Australia. Any legal action arising from this agreement shall be brought in the courts of Queensland.

7. Severability: If any provision of this agreement is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

8. Entire Agreement: This agreement constitutes the entire understanding between the parties regarding liability and supersedes all prior discussions, agreements, or understandings of any kind.